Study Set Content:
NATIONAL PATIENT SAFETY GOAL 8, 200
(THE JOINT COMMISSION)
8A. During 2005, for implementation by (blank), develop a process for obtaining and documenting a complete list of the patient’s current medications upon the patient’s admission to the organization and with the involvement of the patient. This process includes a comparison of the medications the organization provides to those on the list.
January 2006
8B. A complete list of the patient’s medication is communicated to the (blank) when it refers or transfers a patient to another setting, service, practitioner or level of care within or outside the organization.
next provider of service
PATIENT-ORIENTED PROCESS SKILLS
1. Knock on the door and request permission to enter the room of the institutionalized patient.
2. Introduce yourself.
3. Try to achieve privacy.
4. Make sure the patient is comfortable.
5. Communicate at eye level or lower.
6. Remove distractions (loud television, radio, relatives, and friends).
7. Clarify the purpose of the interview.
8. Obtain the patient’s permission for the interview.
9. Verify the patient’s name and correct pronunciation.
10. Address the patient by the appropriate title.
11. Maintain eye contact with the patient.
2. Introduce yourself.
PATIENT-ORIENTED PROCESS SKILLS
Try to achieve privacy.
PATIENT-ORIENTED PROCESS SKILLS
Provide clear instructions regarding the structure of the interview and expectations for the patient.
COMMUNICATION SKILLS
Use a balance of open-ended and close-ended questions.
COMMUNICATION SKILLS
Use vocabulary geared to the patient.
COMMUNICATION SKILLS
Using technical language and medical jargon
HINDERING BEHAVORS
Frequently interrupting the patient
HINDERING BEHAVORS
Asking leading questions
HINDERING BEHAVORS
Allowing frequent interruptions (phone call, beepers)
HINDERING BEHAVORS
Make sure the patient is comfortable.
PATIENT-ORIENTED PROCESS SKILLS
Communicate at eye level or lower
PATIENT-ORIENTED PROCESS SKILLS
Remove distractions (loud television, radio, relatives, and friends).
PATIENT-ORIENTED PROCESS SKILLS
Clarify the purpose of the interview.
PATIENT-ORIENTED PROCESS SKILLS
Use nonbiased questions.
COMMUNICATION SKILLS
Give the patient time to respond.
COMMUNICATION SKILLS
Expressing bias and personal prejudices
HINDERING BEHAVORS
