Study Set Content:
to exercise restraining directing influence over someone or something (to regulate)
Control
to have power over (to rule)
Control
to reduce the incidence or the severity of (to moderate)
Control
In management, is an important function that allows a person to adjust the operations of the organization to its predetermined outcomes.
Control
Checking current performance against predetermined standards contained in the plans, with a view to ensuring adequate progress and satisfactory performance.”
EDUARD FRANZ LEOPOLD BRECH
“Controlling is the measurement and correction of performance in order to make sure that enterprise objectives and the plans devised to attain them are accomplished.”
HAROLD KOONTZ
“Management control can be defined as a systematic effort by business management to compare performance to predetermined standards, plans, or objectives in order to determine whether performance is in line with these standards and presumably in order to take any remedial action required to see that human and other corporate resources are being used in the most effective and efficient way possible in achieving corporate objectives.”
ROBERT J. MOCKLER
Performance appraisal is also known as
a performance review, performance evaluation, and employee appraisal.
It is a method of controlling those documents and evaluatinganemployee’s job performance
Appraisal
“improves not only thequality of work but holds important implicationsfor employee motivation and discontent”
Employee Performance Appraisal
“improves not only the quality of work but holds important implications for employee motivation and discontent”
Tootelian, Wertheimer, & Mikhailitchenkco, 2012).
Employers can measure employee output on anhourly, daily, weekly, or monthly basis
Units of Output
refers to the frequency of prescription errors, incorrect transactions, complaints, andother clerical mistakes that compromisethe operations of the pharmacy
Quality of Work
an unquantifiable factor that is difficult to measure
Dependability
includes employee's knowledge of the job, pharmacy, andparent company policies, among others
Job Knowledge
employee's willingness to work as a team is essential given that most pharmacies rely on a few people
Ability and willingness to work with Others
pertains to the degree to which employees can work on their own and perform relatively unstructured tasks
Initiative and ability to handle ambiguity
RATIONALE FOR IMPLEMENTING PERFORMANCE APPRAISAL
Performance Improvement
Basis for employment decisions (e.g., promotions, terminations, transfers)
Criteria in research (test validation)
Aid in communication between employees and employers about organizational expectations
Development of objectives for training programs
Transmission of objective feedback for personal development
A means of documentation to aid in keeping track of decisions and legal requirements
Wage and salary administration
Formulation of job criteria
Selection of employees for certain organizational tasks
Part of guiding and monitoring employee career development
Aid in work motivation through the use of reward systems
test validation
Criteria in research
refers to the identification of measures that would distinguish between successful and unsuccessful
Establishing standards and measures-
