Study Set Content:
1- Flashcard

to exercise restraining directing influence over someone or something (to regulate)


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2- Flashcard

to have power over (to rule)


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3- Flashcard

to reduce the incidence or the severity of (to moderate)


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4- Flashcard

In management, is an important function that allows a person to adjust the operations of the organization to its predetermined outcomes.


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5- Flashcard

Checking current performance against predetermined standards contained in the plans, with a view to ensuring adequate progress and satisfactory performance.”


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6- Flashcard

“Controlling is the measurement and correction of performance in order to make sure that enterprise objectives and the plans devised to attain them are accomplished.”


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7- Flashcard

“Management control can be defined as a systematic effort by business management to compare performance to predetermined standards, plans, or objectives in order to determine whether performance is in line with these standards and presumably in order to take any remedial action required to see that human and other corporate resources are being used in the most effective and efficient way possible in achieving corporate objectives.”


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8- Flashcard

Performance appraisal is also known as

a performance review, performance evaluation, and employee appraisal.

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9- Flashcard

It is a method of controlling those documents and evaluatinganemployee’s job performance


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10- Flashcard

“improves not only thequality of work but holds important implicationsfor employee motivation and discontent”

Employee Performance Appraisal

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11- Flashcard

“improves not only the quality of work but holds important implications for employee motivation and discontent”

Tootelian, Wertheimer, & Mikhailitchenkco, 2012).

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12- Flashcard

Employers can measure employee output on anhourly, daily, weekly, or monthly basis

Units of Output

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13- Flashcard

refers to the frequency of prescription errors, incorrect transactions, complaints, andother clerical mistakes that compromisethe operations of the pharmacy

Quality of Work

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14- Flashcard

an unquantifiable factor that is difficult to measure


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15- Flashcard

includes employee's knowledge of the job, pharmacy, andparent company policies, among others

Job Knowledge

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16- Flashcard

employee's willingness to work as a team is essential given that most pharmacies rely on a few people

Ability and willingness to work with Others

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17- Flashcard

pertains to the degree to which employees can work on their own and perform relatively unstructured tasks

Initiative and ability to handle ambiguity

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18- Flashcard


Performance Improvement

 Basis for employment decisions (e.g., promotions, terminations, transfers)

 Criteria in research (test validation)

 Aid in communication between employees and employers about organizational expectations

 Development of objectives for training programs

 Transmission of objective feedback for personal development

 A means of documentation to aid in keeping track of decisions and legal requirements

 Wage and salary administration

 Formulation of job criteria

 Selection of employees for certain organizational tasks

 Part of guiding and monitoring employee career development

 Aid in work motivation through the use of reward systems

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19- Flashcard

test validation

Criteria in research

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20- Flashcard

refers to the identification of measures that would distinguish between successful and unsuccessful

Establishing standards and measures-

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