What are the 4 primary objectives/aims of consultation?
A consultation aims to:
Proper preparation for consultation prevents what?
What should you do when a client contacts you to make an appointment for an interview?
Try to get clients:
What should you do before the initial consultation?
Look up on the relevant law.
What should clients be asked to bring with them to the initial consultation?
All relevant documentation such as ante-nuptial contracts, marriage certificates.
It would be even better if client can
Deliver or fax copies of all relevant documentation prior to the initial consultation
Why is it important to obtain as much information as possible prior to the initial consultation?
To be able to prepare properly.
Attorney must ensure that these relevant forms are available:
When planning the initial consultation also consider:
What are the advantages of proper preparation?
What are the 5 stages of consultation?
Stage 1: Meet and greet
Stage 2: Listening
Active listening techniques:
Active listening focus
Stage 3: Questioning
Correct me if im wrong...
Has interviewer accurately understood
Process controlling questions
Interviewer takes control of process..
Shall we move on to the next question